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Frequently Asked Questions

  • How much is shipping?
    Prints: France = Free Worldwide = 3.5 euros
  • Do you deliver to my country?
    Yessss - I ship worldwide : )
  • How long does my order take to be shipped?
    All orders are prepared by me - Cookie ♥ and can take between 1-5 business days (mon - fri) from purchase date. If you need your order super quick send me an email before you make your purchase to atelierkukishop@gmail.com with your request and I'll do my best to help ♥ ♥ Local orders ( France ) can take 3-5 business days to be delivered from the shipment date ♥ International orders can take up to 10 business days (1-2 weeks) to be delivered from the shipment date but can sometimes take up to 3-4 weeks Orders are sent and tracked via La Poste France. Please make sure you give a valid email address to receive your tracking number. FYI - sometimes this email likes to hide in the spam or junk folder ....cheeky!
  • How is my order packed?
    To ensure your art print arrives safely, it is carefully packaged in a strong, rigid envelope, reinforced with backing board, placed in a protective cellophane sleeve and then carefully wrapped in soft tissue paper for the cherry on top For sizes larger than A3, I work with a local printing shop and the print will be shipped in a strong poster tube
  • Can I return or exchange my order?
    Limited editions, digital products ( printables ) and custom orders are non-refundable All other items bought on atelierkuki.com are fully refundable within 14 days upon receipt If you wish to return or exchange, send an email to atelierkuki@gmail.com with your order number, return reason and which article you want to return/exchange The customer is responsible for shipping cost and the refund will be processed once the order is received
  • My order arrived damaged : (
    If your order arrives damaged, please send an email to: atelierkuki@gmail.com with your order number and photos of the product and packaging. I will then arrange for a new one to be delivered to you asap ♥
  • What is a printable?
    A printable is an art print that you purchase as a digitial file and will be available to download after purchase You will receive a zip file of 5 x scalable beautiful high quality 300dpi JPEG files of the following print ratio’s : 2:3 | 3:4 | 4:5 | A4 | 11x14 And they will be yours to keep for personal use forever everrr
  • Umm what is an aspect ratio?
    The aspect ratio describes the proportion between the width and height of an image The most popular ones for frames are A4 | 2:3 | 3:4 | 4:5 - so lots of frame sizes to chose from yay!
  • But where can I print my printable art print?
    If you have an ink jet photo printer you can print it in the comfort of your own home - yayyy! Or how about your local printing shop ? Orrr one of the many online printing companies ! Hello google : )
  • What paper should I use?
    For the paper quality, I recommend using a heavyweight matte paper for the best result - around 180gsm should do the trick : ) The final product of the artwork will be determined by the quality of the printer and the paper that you choose ♥ Please note that colours may vary slightly from how the appear on screen to the actual printed product. This is due to different monitor profiles and printers. If you have any problems, don’t hesitate to send me an email = atelierkuki@gmail.com ♥
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